877.501.9262 | Contact Form

24x7 US Based Guest Technical Support

24x7 technical support takes care of any issues your guests may have by our US based, highly competent and courteous support team. We track all calls and over 90 % of all guest's calls are resolved within ten minutes or less. Wanaport IT Solutions invests in the best possible technical support based in the United States. Unlike our competitors, we spend the extra money and do not offshore customer service for your guests and network users.
 
 

Key Benefits:

  • Over 80% of calls are answered within 60 seconds.
  • 94% of Guest Help Desk calls are resolved by our Tier 1 and Tier 2 Support Agents
  • 89%  first call resolution with an average talk time of 7 minutes.
  • Trouble Ticket is created for every call with status and updates.
  • Notifications for network devices status changes.
  • ISP line monitoring and trouble ticket creation with notification when line is down.
  • A device down means more calls to our technicians, so we are on top of it.

To learn more call us today at (877) 501-9262 !!