Support That’s Built In
Real-time technical help, engineered into your infrastructure from day one.
Wanaport’s support isn’t an add-on,
it’s part of the system.
Every managed WiFi, telecom, and access control deployment includes live, 24/7 U.S.-based support from agents who are trained in-house and know your property.
Whether it’s a resident login or an on-site system issue, we handle it. No tickets passed off. No waiting games
in-house experts who know your property, your setup, and how to solve issues quickly.
24/7 Support Built Into Every System
Bilingual, in-house experts who know your property
36 Seconds to a Live Agent
Real people, no endless menus. Quick, direct access when it matters most.
95% of Calls Resolved In-House
Our Tier 1 and Tier 2 agents know Wanaport systems inside and out. No outsourcing. No runaround.
90% First-Call Resolution
Most issues are fixed in a single call. Average resolution time is under 6 minutes.
Real-Time Ticketing
Every support request is tracked with updates, full resolution history, and fast follow-through.
24/7 System Monitoring
We monitor ISP lines and devices at all times to catch and fix issues before you even notice.
Already a client and experiencing an issue?
Need Help Now
Our team is available 24/7 – and ready to take care of it.
24/7 System Monitoring
We monitor ISP lines and devices at all times to catch and fix issues before you even notice.
Looking for a Support Partner, Not Just a Help Desk?
Let’s walk through how Wanaport’s support model works as part of your overall infrastructure.
