A 5 Star Service
24X7 Guest and Resident Support
Our 24X7 live, US based technical support takes the burden off of your property staff with our highly trained, competent and courteous support team. Our Tier 1 and Tier 2 support agents receive ongoing technical and customer service training so they can handle most issues in the first call. Moreover, we do our best to preempt calls by continually monitoring your network to prevent or minimize down times. Our trouble ticket tracking, automated notifications, and call support system give you and our support team the tools they need to deliver five star service.
Here are a few examples of our
top tier user support:
Over 80% of calls are answered within 60 seconds.
94% of Guest Help Desk calls are resolved by our Tier 1 and Tier 2 Support Agents
89% first call resolution with an average talk time of 7 minutes.
Trouble Ticket is created for every call with status and updates.
Notifications for network devices status changes.
ISP line monitoring and trouble ticket creation with notification when line is down.
A device down means more calls to our technicians, so we are on top of it.
- Over 80% of calls are answered within 60 seconds.
94% of guest help desk calls are resolved by our Tier 1 and Tier 2 support agents
- 89% of calls are resolved in the first call, with an average talk time of 7 minutes.
- Trouble tickets are created for every call with complete status and updates.
- Automated notifications are provided when any network device status changes.
- ISP lines are continuously monitored with automated trouble ticket creation and notification when lines are down.
- A device down means more calls to our technicians, so we are on top of it.
Request a Free Consultation
We’ll answer all your questions and offer our candid business and technical advice on how to get the best ROI from your next generation cloud managed Wi-Fi solution. We look forward to becoming a long-term partner in strengthening your business.